Union Minister of State for Personnel, Public Grievances and Pensions, Dr Jitendra Singh, on Tuesday said that 2025 marked a significant phase in governance reforms, with a strong emphasis on improving ease of living for citizens and creating a more enabling, work-friendly environment for government employees.

Addressing a year-end press conference, the Minister reviewed the achievements of the Ministry of Personnel, Public Grievances and Pensions, covering the Department of Personnel and Training (DoPT), the Department of Administrative Reforms and Public Grievances (DARPG), and the Department of Pension and Pensioners’ Welfare (DoPPW).

Dr Singh said the reforms undertaken during the year were guided by the principle of “minimum government, maximum governance”, focusing on simplification of procedures, reduction of pendency and extensive use of technology to make governance more responsive and citizen-centric. He noted that governance outcomes in 2025 reflected a maturing reform ecosystem where digital tools, institutional innovation and human-centric approaches converged to deliver tangible improvements in public service delivery.

Highlighting capacity building as a key pillar, the Minister said Mission Karmayogi continued to expand rapidly. The iGOT-Karmayogi platform crossed 1.45 crore registered government employees and now offers over 4,155 e-learning courses in 23 languages, with 28 States and Union Territories onboarded. New initiatives introduced during the year included the iGOT Marketplace, specialisation programmes in seven thematic areas such as artificial intelligence, cybersecurity and public policy, and AI-enabled tools like AI Sarthi, AI Tutor and the Capacity Building Planning tool to support role-based skilling.

On transparency and citizen-centric reforms, Dr Singh said the RTI Online Portal was expanded to cover 2,899 public authorities with enhanced security features. He also highlighted improvements in service-related grievance redressal through the Central Administrative Tribunal (CAT), which achieved a disposal rate of 92.94 per cent by September 2025. The performance was supported by digital case management systems, upgraded infrastructure in Lucknow and Guwahati, and wider regional outreach through circuit sittings.

Referring to grievance redressal reforms, the Minister said the Centralised Public Grievance Redress and Monitoring System (CPGRAMS) remained a key citizen engagement platform. During 2025, over 20 lakh public grievances were disposed of, with an average resolution time of 15 days in Central Ministries and Departments. More than 10 lakh citizen feedback responses were received, alongside the introduction of new monitoring mechanisms, training modules and national workshops. He also mentioned the observance of Good Governance Week and the Prashasan Gaon Ki Ore campaign, aimed at taking administration closer to citizens across States and districts.

Dr Singh said Special Campaign 5.0, implemented across 84 Ministries and Departments, focused on institutionalising cleanliness and reducing pendency. The campaign covered 11.6 lakh cleanliness sites, resulted in the weeding out or closure of 29.52 lakh files, freed 233.75 lakh square feet of office space and generated Rs 833.92 crore through scrap disposal, contributing to improved efficiency and workplace practices in government offices.

Earlier, DoPT Secretary Rachna Shah outlined the Ministry’s priorities, stating that all reforms during the year were anchored in transparency, efficiency and citizen-centricity.

The press conference was attended by Manoj Kumar Dwivedi, Additional Secretary, DoPT; Puneet Yadav, Additional Secretary, DARPG; and Dhrubajyoti Sengupta, Joint Secretary, DoPPW, reflecting coordinated efforts across the three departments under the Ministry.

Dec 31: Braving sub-zero temperatures, the Army and the Special Operations Group (SOG) of Jammu and Kashmir Police have intensified their vigil in the high altitude areas of Chenab valley district to counter any attempt by terrorists to disrupt New Year celebrations, officials said on Wednesday.

A massive counter-terrorist operation has been underway since last week in the upper reaches of Doda, Kishtwar and Ramban districts of Chenab valley, including the snow-bound areas and adjoining Udhampur, Reasi and Kathua districts, besides Rajouri and Poonch districts.

According to intelligence assessments, around 30 to 35 Pakistani terrorists are currently active in the forests of the Jammu region, and the operation to flush them out intensified after the recent snowfall in the higher reaches. The security forces are expecting the terrorists to shift to lower areas close to human habitat before the complete closure of the mountain passes.

“Intelligence inputs suggested terrorist groups active in Doda, Kishtwar and parts of Udhampur district bordering Bhaderwah since the last two years could attempt to disrupt New Year celebrations by exploiting dense fog, extreme cold and difficult terrain,” a police officer said.

He said the anti-terrorist operations are focused on the higher, middle and upper mountainous areas where the terrorists are believed to be hiding away from the populated areas.

The intensified operations by troops of the Rashtriya Rifles and the SOG have also extended to Bhalessa bordering the Chamba district of neighbouring Himachal Pradesh, officials said.

BJP leader and Bhaderwah MLA Daleep Singh Parihar lauded the forces for the ongoing operations and said this is a testament to the continuous sacrifices made by the armed forces to safeguard the nation and the people of the country.

“We salute the security personnel who spend holidays away from their families to protect not only the national borders but also the scattered population residing in the vast mountains vulnerable to terrorist attacks,” he said.

Hailing from Bhalessa, Parihar said the Army is present everywhere in the hills to counter the terror threats.

“If we are living in a peaceful atmosphere here and celebrating New Year like elsewhere in the world, it is only because we have faith that the Army is here to protect us,” Parihar said.

Commending the personnel of the Rashtriya Rifles and the SOG for maintaining tight vigil despite testing circumstances like harsh winters and treacherous hilly terrain, the local residents of Bhallesa said they have complete faith in the Army.

“When the entire world is preparing to welcome 2026, our brave Indian Army and J&K Police in Doda and Kishtwar districts are spending these harsh winter days in relentless anti-terror operations in the dense forests and tough mountainous terrain,” Firdous Khanday, a local from Gandoh Bhalessa, said.

Despite sub-zero temperatures and severe weather challenges, and difficult terrain, he said the forces remain fully committed to neutralising the threats posed by terrorists and maintaining peace in the region.

“Their resolve to counter terrorists stands as a symbol of courage. We live in safety only because of the unmatched dedication and bravery of our forces,” Khanday said. (Agencies)

Jammu and Kashmir’s quest for restoration of statehood suffered twin blows during the year in the form of the Pahalgam terror attack and the Delhi car blast.

The elected government led by Chief Minister Omar Abdullah made all the right noises in the first six months in office for the restoration of statehood, but the deadly strike by terrorists on tourists on Baisaran meadows of Pahalgam on April 22 put a halt to any immediate talk of Jammu and Kashmir’s returning as a state.

Survivors alleged that the assailants chose their targets after confirming that they were not Muslims – a revelation that sent communal shockwaves to the rest of the country.

The attack was denounced widely across the valley.

For the first time in 35 years, spontaneous protests were held across the length and breadth of the valley in condemnation.

The protestors unequivocally declared: “Not in my name.” On May 7, the Indian forces launched cross-border strikes to avenge the massacre on the meadow. Its fallout was seen in the subsequent days, when border residents of the Union Territory were hit by shelling from Pakistan.

Poonch, Rajouri, Kupwara and Baramulla, all on the border, bore the most of the brunt of the enemy fire, which took 20 lives, destroyed over 2,000 structures, including three dozen schools.

On July 28, the government said, the perpetrators of the April 22 carnage were eliminated in Operation Mahadev in the Dachigam forest area in Harwan.

While it was still finding its bearings from the carnage, the backlash, and the bombing, Jammu and Kashmir was hit by a natural calamity.

On August 14, a cloudburst in Kishtwar of Jammu killed over 50 people.

Flash floods caused heavy damage to standing crops in many areas of Jammu as well as the Kashmir valley.

Jammu suffered the most as the Tawi River came into spate for the first time in more than a decade.

The flash floods also washed away a significant stretch of the Jammu-Srinagar National Highway, snapping road connectivity between Kashmir and the rest of the country for weeks.

The unearthing of the white collar terror module — highly educated men radicalising youths to join the terrorist ranks — came as a shocker with several doctors arrested in the first week of November during sweeping raids conducted by J-K Police with its counterparts in Haryana and Uttar Pradesh.

Massive quantities of explosives were seized from a Kashmiri doctor’s rented room in Faridabad in the National Capital Region, while weapons and other incriminating material were recovered from a medical college hostel in Anantnag district.

As the noose tightened around the culprits, one of the suspects — Dr Umar Nabi — was killed in a car blast near Red Fort Metro Station in Delhi on November 10.

According to investigators, the blast occurred while Nabi was trying to relocate the explosives in his possession. Ten people were killed, and scores were injured in the blast.

The 2,900 kilograms of explosive material seized from Faridabad was transported to Nowgam here as case property to be examined.

However, on November 14, the explosive was set off and ripped through the police station where it was kept, killing nine people.

Struck by violence and nature’s wrath, the Union Territory found itself grappling with a fund crunch. Tourism was the worst-hit.

The valley teemed with visitors for a good part of the first four months of the year, but the party came to an end with the April 22 attack. The Indo-Pakistan tension after Operation Sindoor also kept the tourists away from the valley.

The closure of nearly 50 popular tourist spots on security grounds after the Pahalgam attack, ordered by the lieutenant governor, ended all hopes of tourism revival this year.

While most of the tourist spots have since been reopened, the tourism sector has at best been limping back to its normal with sparse footfall.

The other mainstay of the Kashmir economy, horticulture, was dealt a blow due to the closure of the flood-hit Jammu-Srinagar National Highway at the peak of apple harvesting season. However, timely intervention by the Union Ministry of Railways ensured that the losses were kept to a minimum and the Kashmiri apples reached the terminal markets by train till the highway was restored.

The introduction of Vande Bharat — the direct rail link between Kashmir and the rest of the country — salvaged somewhat an otherwise bleak year for the Union Territory.

The train reduced the travel time and cost for people travelling to Kashmir.

The train has already been used to bring in food grain for the civilians and heavy-duty equipment for the armed forces. (Agencies)

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