Jammu, December 04: Amid Tall Claims of Customer Centric Approach and delivery of the best quality products here’s what happened to a Customer when she ordered some products from Nykaa.
A customer
with Order ID NYK-132675070-2211262.
Majority Products were broken and many products seal was open, When she contacted the customer care they took few products back but refused to take the other broken ones back.
The tall claims of customer satisfaction of Nykaa seem to limited to TV commercials and advertisements only while in reality they don’t care about their customers.
While speaking to Us, the Customer who ordered the products said she regrets that she wasted her money and time on Nykaa and despite repeated requests and calls they haven’t initiated the refund neither they have solved her problem in any way.
She added when she asked for replacement they offered 100 rupee coupon for the product worth Rs.1100.
The question is will Nykaa management solve the grievance of this customer or will further continue this practice of poor service and quality delivery with other customers.
The Nykaa has made its name earlier for the Excellent quality products and better service delivery but such experiences will surely impact the customers trust on such big E-commerce Giant.
